April 18, 2019
Dear Mr. Rusaw,
I would like to take this opportunity to let you know how special Bob and Wendy are. They came into my mom’s life when she was at her lowest point. Bob and Wendy are very caring people and helped us over this hurdle. They spared us the burden of watching my mom’s possessions removed from the house. I’m so thankful for meeting them both and the help that they gave us. We know that someone else will benefit from my mom’s donations. Keep up the good work.
Dear Mr. Rusaw;
Just a short note to tell you what a great job Bob Swain and his team did for us during March of this year. My wife and I sold our home and because we were moving to a furnished home up North, we had many donations to go to Habitat For Humanity.
One call to Bob and he explained the process of picking up donations and cataloging what was donated. He and his team made several trips to our home as we went thru the process of deciding what to pack and what to donate. Everything went very smoothly we were glad to see that our donations were selling in the store.
We were more than happy to be donating to such a well organized and run charity. Your organization did exceptional job in all respects.
Tim & Kay Martin, Andover, NY
Received February 1, 2019
We recently used your Habitat for Humanity to clean out my mother-in-laws house. She passed away on November 1st. There was never any thought of donating to any other organization but yours as we have heard so many good things you do for the community. The crew that Bob brought with him were outstanding. I never saw anyone work so efficiently and effectively. I tried to do a few things and they said "mam, please just sit and relax, we will do everything". They were very respectful and very careful taking care when loading the trucks. Thank you all very much. Kathy & Paul Gianferrara
Received August 1, 2018
My husband James passed away May 18, 2018 and afterwards I was suddenly confronted with many decisions. Among them the need for downsizing. Sold my home in Meadowcrest very quickly and had plans to move to New Jersey to be nearer to my family. I saw an ad in the Chronicle and called Habitat for Humanity. Robert Swain answered my call, set up an appointment then came and made a tour of my villa all the while taking pictures. Monday, May 14, Wendy Malik came with the crew and quickly and efficiently removed all the items we had tagged or designated for pickup. My daughters were very impressed by their efficiency, always checking to make sure they took only what was tagged or mentioned on the first tour. Both daughters commented that their knowledge of the organization was limited to building homes in the Tri State area. They were very surprised to see the contents and variety of items in the Crystal River ReStore and the good condition and presentation of such items. Sincerely, Maureen M. Grossman
Received January 22, 2018
Dear Mr. Rusaw,
I would like to let you know what a fabulous job the workers, Robert Swain and Wendy Malik, from Habitat did at my house. From the first walk throuigh to the final clean out, they were organized, professional, thoughtful, punctual and very courteous. They put me at ease and were so helpful. There was so much packing to be done and they did it all. I have dealt with other organizations and can tell you that Habitat will be the only one from now on. That is due to Robert and Wendy.
Received: Friday, June 24, 2016
Just a quick note to let you know how pleased I was to work with Bob Swain and his crew. Bob was a delight to speak with on the phone, when he came out to see what would be donated and the crew that came with him were strong, fast and very polite. I can’t think of anything that could be done to do a better job. It was a very hot day, but that didn’t seem to slow them down. I appreciate their help in removing the furnishings of the house and hope the items will be of help. The work Habitat for Humanity does is a great service and we appreciate your hard work.
On Sat, Jun 11, 2016 at 7:01 PM
If you need any further information or testimony on the service, feel free to email me back. I wish you, Bob and Habitat for Humanity of Citrus County all the best! Thank you again.
Dear Mr. Rusaw,
I would like to express great appreciation on behalf of my family for the help that we received from the Habitat/Restore staff in Crystal River. My sisters and I were moving my elderly parents out of their home in the Meadowcrest community. They had lived in their home for 21 years, and we were preparing to move them to Pennsylvania. Needless to say, we had to do a lot of sorting and dispensing of items! The Habitat staff members were so helpful to us. The telephone receptionists were friendly and helpful. Both Bob and Wendy were so very compassionate and responsive to our needs. They accommodated our schedules and were willing to make multiple trips to pick up our donations. My father has dementia, and Bob was especially sensitive and supportive of our situation. I hope that our donations will make a contribution to Habitat's efforts in the Citrus County area. I also will keep your organization in mind as a recipient should we need to designate memorial donations in the coming months or years. Again, I cannot say enough to thank you for your help.
Dear Mr. Rusaw,
I want to take this time to make you aware of the experience my brother and I had with Habitat of Humanity in Crystal River, Florida. Our Mom, who lived in Crystal River, passed away recently and my brother and I needed to clean her home out for eventual sale. We were in Crystal River for a week and made contact with Habitat for Humanity there on Gulf to Lake Highway. During that week, Mr. Robert Swain and his associates visited the house twice between other stops on their busy schedule, filling their empty tubs with all types of household items and carrying them out to their truck. They worked tirelessly through the heat and humidity with no complaints and were very eager to perform their job. After my brother and I departed to our respective homes out of state, Mr. Swain coordinated the final house clean-out with our real estate agent, which included four fully furnished rooms, a furnished lanai, closet items and a great deal of tools and hardware-type items from the garage. After all items were removed from the house, the Habitat team then vacuumed and wiped down, leaving the place in immaculate shape. A comprehensive list of all items donated was provided, as well as a CD showing photos of the rooms before and after clean-out. We are extremely impressed and pleased with the service provided by Mr. Swain and his crew. They are obviously conscientious, hard workers and were very helpful and pleasant to us. My brother and I really did not have any idea how we would go about the business of preparing the house for sale, and we had a host of other things to do and think about as well. Habitat for Humanity took all the worry off of us and we felt all was in good, capable hands once things got started. On behalf of my brother and myself, I'd like to thank Habitat for Humanity in Crystal River for everything and for giving us the honor to donate. It has been a pleasure, and is a good feeling knowing the donations were made for an admirable cause. I would recommend Habitat to anyone who is looking to donate, and especially to those who need house clean-out service.