Received: Friday, June 24, 2016
Just a quick note to let you know how pleased I was to work with Bob Swain and his crew. Bob was a delight to speak with on the phone, when he came out to see what would be donated and the crew that came with him were strong, fast and very polite. I can’t think of anything that could be done to do a better job. It was a very hot day, but that didn’t seem to slow them down. I appreciate their help in removing the furnishings of the house and hope the items will be of help. The work Habitat for Humanity does is a great service and we appreciate your hard work.
On Sat, Jun 11, 2016 at 7:01 PM
Good afternoon, Mr. Rusaw,
I am writing to you to express my family's sincere thanks and appreciation for ALL the efforts of Habitat for Humanity of Citrus County! My mother-in-law passed away in Beverly Hills in late April and we live in Illinois. We arrived in town and began the final arrangements. As we did not intend to keep the home, we had a big problem ahead of us - what to do with all her belongings? She had a flair for decorating and had many decorative items on the walls, lots of wonderful furniture in very good condition and just a lot of "life items!" Well, a neighbor told us about the clear out service offered by Habitat for Humanity of Citrus County and we immediately put in a call to Bob Swain. As we were only in town for a few days, Bob was able to fit in our meeting and they came to review the belongings and items in the house. Bob is a great person, warm, and he made us feel as if this was a very "doable" project. We were very relieved to have this avenue available to us as we could not afford to ship any belongings back to Illinois and just did not know what we were going to do with it all.
I know it took Bob and his crew at least two days to get the house cleared out and I know they did a great job. A short time later, we received in the mail a CD with pictures of all items along with a typed list of the items they picked up. He even included a remote for a CD player that we had left behind.
This service was a real value to us - especially as we could not easily return to the home. I am not sure what we would have done if we had not found Bob and his crew! Thank you, thank you, for helping my family with this huge task! It is a very valuable service to families.
If you need any further information or testimony on the service, feel free to email me back. I wish you, Bob and Habitat for Humanity of Citrus County all the best! Thank you again.
Received April 15, 2016 From Nancy Granito
Recently I was given the monumental task of closing up my 93 year old mother-in-laws house in Inverness, Florida. We needed to get rid of furniture as well as clothing, linens, kitchenware, etc. To say that she had accumulated a lot of stuff is an understatement. I had no idea how to dispose any of the house contents. Since I live in New Jersey I didn't even know where to begin. Habitat was recommended to me by our realtor who said they would accept the donations of the household items.
The first time I spoke with Bob Swayne I was greatly relieved that Habitat would take care of the whole process for me. He took the time to reassure me that Habitat would pack up and clean out the whole house. He recommended that we go through the house for personal items that we would like to keep and ship up to New Jersey. He told me that Habitats staff would pack and dispose any remaining items.
I since had the pleasure of meeting with Bob Swain and Wendy Malik a couple of weeks ago when my son and I flew in to go over all the personal items in the home. Both of them reassured us that they would take care of everything and items I thought maybe garbage were useful for them as well. So we were able to clear out all personal items in two days and Habitat as promised cleared out the remaining items for us.
I would like to express my appreciation for the work that they perform. Without their help there would have been no way we would have been able to close up the house in two days. The amount of work it took for them to clear everything out I can't even begin to imagine. The service provided is beyond anything I could imagine. There are so many people like me that have to do the same thing I was tasked with and to know that Habitat can provide this service is invaluable. Please let Bob and Wendy how much I appreciate what they did for us.
November 25, 2015
from MAM Dunellon, FL
Dear Wendy & Bob
I am writing to say Thank You...! Really it's more than just Thanks! I am so amazed in this "day and age" ... that there are still those (like yourselves) that "say what they mean and mean what they say", integrity is getting more sacred everyday. Yet, with ya'll and your employees, there is not only integrity, but honesty, polite mannerly appropriate manners , decorum and etiquette, how refreshing and very much appreciated! At the very Worst time in my life, ya'll were there, you kept me from "falling through the cracks", your action allowed me to regain some balance and move forward.
I would like to especially acknowlege the two gentleman that came to my home, treated me and my belongings with great respect. Joe and Nathan, both were pleasant dilignent, organized, they coordinated everything so effeciently, that it was a pleasure to have them in my home. They worked well together, were extremely polite and helpful!
So, a simple Thank You will never be enough to communicate the benefit I received from ALL of you at Habitat for Humanity. I tell all I meet, please donate time, money and/or items to this wonerful group!!! Thank you again!
A Letter from a Satisfied Patron!
Dear Mr. Rusaw,
I would like to express great appreciation on behalf of my family for the help that we received from the Habitat/Restore staff in Crystal River. My sisters and I were moving my elderly parents out of their home in the Meadowcrest community. They had lived in their home for 21 years, and we were preparing to move them to Pennsylvania. Needless to say, we had to do a lot of sorting and dispensing of items! The Habitat staff members were so helpful to us. The telephone receptionists were friendly and helpful. Both Bob and Wendy were so very compassionate and responsive to our needs. They accommodated our schedules and were willing to make multiple trips to pick up our donations. My father has dementia, and Bob was especially sensitive and supportive of our situation. I hope that our donations will make a contribution to Habitat's efforts in the Citrus County area. I also will keep your organization in mind as a recipient should we need to designate memorial donations in the coming months or years. Again, I cannot say enough to thank you for your help.
Another happy patron of our “Total Clean-out Services”!
Dear Mr. Rusaw,
I want to take this time to make you aware of the experience my brother and I had with Habitat of Humanity in Crystal River, Florida. Our Mom, who lived in Crystal River, passed away recently and my brother and I needed to clean her home out for eventual sale. We were in Crystal River for a week and made contact with Habitat for Humanity there on Gulf to Lake Highway. During that week, Mr. Robert Swain and his associates visited the house twice between other stops on their busy schedule, filling their empty tubs with all types of household items and carrying them out to their truck. They worked tirelessly through the heat and humidity with no complaints and were very eager to perform their job. After my brother and I departed to our respective homes out of state, Mr. Swain coordinated the final house clean-out with our real estate agent, which included four fully furnished rooms, a furnished lanai, closet items and a great deal of tools and hardware-type items from the garage. After all items were removed from the house, the Habitat team then vacuumed and wiped down, leaving the place in immaculate shape. A comprehensive list of all items donated was provided, as well as a CD showing photos of the rooms before and after clean-out. We are extremely impressed and pleased with the service provided by Mr. Swain and his crew. They are obviously conscientious, hard workers and were very helpful and pleasant to us. My brother and I really did not have any idea how we would go about the business of preparing the house for sale, and we had a host of other things to do and think about as well. Habitat for Humanity took all the worry off of us and we felt all was in good, capable hands once things got started. On behalf of my brother and myself, I'd like to thank Habitat for Humanity in Crystal River for everything and for giving us the honor to donate. It has been a pleasure, and is a good feeling knowing the donations were made for an admirable cause. I would recommend Habitat to anyone who is looking to donate, and especially to those who need house clean-out service.